Shipping Policy

1. Made-to-Order Production Timeline

Because we do not store pre-printed art in bulk inventory, every order is freshly printed, mounted on kiln-dried pine bars, inspected, and sealed upon receipt. Standard production takes 1 to 3 business days (excluding weekends and US federal holidays). During peak holiday seasons (November–December), production may extend to 4 business days.

2. Destination Delivery Estimates & Rates

We ship to the United States, Canada, and the United Kingdom via trackable couriers (FedEx, UPS, and USPS Priority):

• Contiguous United States: FREE on orders over $50.00 USD. Flat rate of $6.95 USD for orders under $50.00. Transit time: 3–5 business days.
• Alaska, Hawaii & US Territories: Flat rate of $12.95 USD. Transit time: 5–8 business days.
• Canada: Flat rate of $14.95 USD. Transit time: 6–10 business days via Canada Post / UPS Standard.
• United Kingdom: Flat rate of $19.95 USD. Transit time: 7–12 business days via Royal Mail / FedEx International.

3. Real-Time Tracking Information

As soon as your canvas passes its final inspection and is scanned into the courier logistics network in Kansas City, Missouri, an automated dispatch notification is sent to your email containing your tracking number and estimated delivery date.

4. Customs, Duties & Import Taxes

Orders shipped within the United States incur no customs duties. For shipments to Canada and the United Kingdom, customs duties, import VAT, and brokerage fees may be assessed by destination border authorities and are the responsibility of the recipient unless otherwise specified at checkout.

5. Lost, Delayed, or Stolen Packages

If your tracking number shows no movement for more than 7 consecutive business days, or if the carrier marks the parcel as "Delivered" but you cannot locate it within 24 hours of checking with household members and building concierges, notify support@artnovalgallery.com. We will initiate a formal trace with the carrier and, if unresolved, dispatch a replacement.

6. Address Inaccuracies & Redelivery

Please ensure your shipping address is accurate. If a parcel is returned to our workshop due to an incorrect address entered at checkout or repeated failed delivery attempts, the customer may be responsible for a re-shipping surcharge of $9.95 USD.